Frequently Asked Questions

Orders

All our product stock levels are up to date on our site and will be available for shipment immediately. If an item is out of stock it will be advised on the item. Pre ordering of items can also be made by emailing.

Need help choosing a piece or don’t see exactly what you want? Contact Us and we will be happy to source a special item for your special day.

Shipping

All our orders are sent locally from Brisbane via Australia Post in a tracked Parcel Post satchel. Our Parcel Post delivery service will ensure your parcels are delivered in 2-5*  business days within Australia.

Your order will be shipped within 24-48hrs of purchasing “in stock” items, although this time can vary during peak seasons. Within Australia, orders will usually arrive within 2-3 working days of shipping in Metro areas. Delivery times to other areas vary widely, but usually take 3-5 working days, please refer to Australia post website for more information.

Express shipping is also available at checkout and for most areas will be delivered within 1+ business day (this may vary depending on location i.e. WA)

We also offer shipping internationally to the USA, Canada and New Zealand and are shipped via DHL Express which is a 2-3 business day service or Australia post.

Orders over $150 receive free tracked shipping for Australian residents only.

A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.

If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.

Payments

Payments can be made securely through our site via PayPal which accepts direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express.

If you don’t have a Paypal account, you can use paypal as a guest using your credit card details and there are no fees.

We now also have zipPay available, sign up with zipPay and make easy repayments.

Returns

We are happy to exchange or provide a credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings* , unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.

* Pin back earrings are any earrings which are not clip ons ie any earring which is worn through the ear, such as stud, pin back or hook earrings.

Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.

Customised products, such as Personalised Robes can not be returned.

Any exchanges, return postage is to be paid for by the customer.

A full refund will be offered if any item is faulty or damaged on receipt, provided we are notified within 7 days. Please provide details including photos by emailing us as soon as possible. All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation.

If you have any issues with your order please ensure to provide the following details to us so we can find your order quickly.

Order Number

Order Name:

Description of issue/question/product

Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm

Do you offer local pick up in Brisbane?

Unless it’s an emergency, we no longer offer local pick up. Please contact us if you have a unique situation, otherwise please leave us a note at checkout if you require your order by a certain date, we will do our best to ensure it arrives in a timely manner.

Personalised Robes

We now offer Personalised Embroidered Robes.

Please allow 5-7 business days for them to completed and allow for shipping time. If your order is urgent please contact us prior to ordering to ensure we can meet your timeframe.

After ordering your personalised robes please check your emails for confirmation of your details, as we may not start your order without confirming details.

Do you have a shop?

We don’t have a physical shop, from time to time we may have a pop up store, keep an eye out on our socials for any upcoming pop ups or expos.

Shipping AUS, NZ & USA. Orders $150 & over receive free shipping* Dismiss