Frequently Asked Questions
All our product stock levels are up to date on our site and will be available for shipment immediately.
Need help choosing a piece or don’t see exactly what you want? Contact Us and we will be happy to source a special item for your special day.
COVID 19 Delivery Delays- Please refer to Australia Post for the most up to date information regarding delivery delays to Regular and Express Post. Please note that we will still be dispatching next business day, but we can not guarantee delivery timeframes.
Our last shipping day for 2020 is the 23rd December, any orders placed after this time will be shipped on the 4th Jan 2021. If something is urgent please email us before placing an order.
All our orders are sent locally from Brisbane via Australia Post in a tracked Parcel Post satchel. Our Parcel Post delivery service will ensure your parcels are delivered in 2-5* business days within Australia.
Your order will be shipped the next business day (Monday to Friday) of purchasing “in stock” items, although this time can vary during peak seasons. Within Australia, orders will usually arrive within 2-3 working days of shipping in Metro areas. Delivery times to other areas vary widely, but usually take 3-5 working days, please refer to Australia post website for more information.
Express shipping is also available at checkout and for most areas will be delivered within 1+ business day (this may vary depending on location i.e. WA) Please note Express Shipping will still be shipped the next business day, we do not do same day dispatch unless requested first.
We also offer shipping internationally to the USA, Canada and New Zealand and are shipped via DHL Express which is a 2-3 business day service or Australia post.
Orders over $150 receive free tracked standard shipping for Australian residents only and must be selected at checkout once address details have been entered.
A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.
If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.
Any items with an Authority to Leave or items declared as “delivered” by Australia Post , we can not be held responsible for missing parcels, you will need to open a case with Australia Post.
Payments can be made securely through our site via PayPal which accepts direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express.
If you don’t have a Paypal account, you can use paypal as a guest using your credit card details and there are no fees.
We now also have zipPay and AfterPay available so you can buy now and pay later. Please refer to the merchants for more information.
We are happy to exchange or provide a store credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.
* Pin back earrings are any earrings which are not clip ons ie. any earring which is worn through the ear, such as stud, pin back or hook earrings.
Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.
Customised products/Sale Items, such as Personalised Robes cannot be returned and all sales are final.
Items marked as ‘sale’ can’t be returned, unless they are faulty, we may be able to provide an exchange if available at the time.
Any exchanges/returns, return postage is to be paid for by the customer and is not refundable.
A full refund will be offered if any item is faulty or damaged on receipt, provided we are notified within 7 days. Please provide details including photos by emailing us as soon as possible. All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation.
If you have any issues with your order please ensure to provide the following details to us so we can find your order quickly.
Description of issue/question/product
Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm
What is your jewellery made of?
All of our pieces are nickel and alloy free and suitable for those with sensitive ears!
Do you have a shop or offer local pick up in Brisbane?
In 2021 we will be offering private appointments at our studio to source your pieces and pick up orders. More information will be on our website once this is available.